Privacy Policy
Effective date: 15 September 2026
This policy explains how Turbo Canvas collects and uses personal information when you visit this website, submit an enquiry or become a client.
1. Who is responsible for your information
Turbo Canvas is a sole-trader web-design business and the data controller.
Email: contact@canvasturbo.co.uk
Telephone: 07762 777440
2. Information collected
We may collect your name, business name, email address, telephone number, project requirements, correspondence, agreed proposal details, payment/invoice information and website material you provide.
3. Why we use it
- To respond to enquiries and arrange calls.
- To prepare a proposal, preview, invoice and agreement.
- To provide, hand over and support a website where agreed.
- To keep business, accounting and legal records.
- To protect our business from fraud or misuse and improve the website.
Our usual legal bases are taking steps at your request before a contract, performing a contract, our legitimate interests in operating the business, and legal obligations such as tax record-keeping. We will ask for consent where the law requires it.
4. Who receives information
We use service providers to run the business, including OpenAI Sites and Cloudflare (website hosting), Google (optional analytics and Gmail email), FormSubmit (enquiry-form delivery) and Stripe (payment processing, once enabled). They receive only the information needed to provide their service. Stripe processes payment-card details directly; Turbo Canvas does not receive or store your full card number.
5. Retention
Unsuccessful enquiries are kept for up to 12 months. Client project records and invoices are normally kept for at least 6 years where needed for tax, accounting or legal purposes. We delete or securely anonymise data when it is no longer needed.
6. Cookies and website technology
We use Google Analytics 4 only if you accept analytics cookies. It helps us understand visits, pages viewed and website usage. Google processes usage and device information for this purpose. The analytics tag is not loaded until you consent. Rejecting analytics does not affect access to the website.
Analytics uses cookies such as _ga and _ga_* to distinguish visits and sessions. We remember your choice in local storage for up to 180 days. You can change it or withdraw consent at any time using Cookie settings in the footer. Withdrawing consent stops further tracking and removes accessible Google Analytics cookies from this site; it does not undo information already collected.
We disable Google signals and advertising personalisation in our tag configuration. We do not intentionally send enquiry form contents to Analytics. Read Google’s privacy policy for details about its processing. Essential hosting functions remain in use, and fonts may load from Google independently of analytics.
7. Your rights
Depending on the law, you may ask for access to, correction, deletion or restriction of your personal information, object to certain processing, or ask us to provide a portable copy. You can withdraw consent at any time where we rely on consent. Contact us using the details above. You may also complain to the UK Information Commissioner’s Office at ico.org.uk.
8. Changes to this policy
We may update this policy when our services or legal requirements change. The current version will be published on this page with its effective date.